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Simone Howard

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Shop Policies

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  • Please know all custom items are non returnable. This includes colored wheels, hayracks, bowls and ledges. Anything that has been powder coated or painted with food coloring is non returnable. Sales are final for those items.

  • Any wheels that have been tampered with, automatically voids any guarantee. We can only help if it has not been altered. Altering can damage the integrity of the wheel.

  • Cancellations must be made within 48 hours for any item. And on items that are eligible for return, buyers are responsible for all shipping fees incurred. This includes the shipping cost we incurred to originally send order to you. This will be deducted from item amount, even if it says free shipping. We still deduct shipping cost we incur. You then pay to get it back to us. Items must be returned within a week of arrival date and in new condition, if not any loss of value will be charged/deducted from return value.

  • If any items are damaged or lost in shipment, we do help you file a claim to get a refund or we can file the claim and send replacement.

  • All products have varying processing times so please take a look at individual listings or feel free to message us :) By shopping, you agree to wait processing times stated.

  • Thank you for supporting our small business and pet rescue!

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